EXCHANGE/RETURN POLICY

 

We have prepared this Refund & Return Policy to describe our practices regarding how you can request a refund, a return, or a product change, if applicable.

 

General Information

You have 12 hours from the time of placing the order to make any related requests, such as size changes or cancellations. Exchanges or replacements are only accepted in cases of damaged/defective items. For other cases, such as wrong sizes or styles due to incorrect selection by the customer, if you wish to order a new replacement, we will support you by offering a 20% discount code (excluding the shipping fee). Thank you for your understanding and cooperation.

 

Our policy is valid for 30 days after signing for express delivery. If 30 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange. We accept returns on any products, regardless of quantity.

 

Eligibility for Return

To be eligible for a return, your item(s) must be unused and in the same condition as when you received it. It must also be in the original packaging. Additionally, we require a receipt or proof of purchase to complete your return.

 

RETURNS (IF APPLICABLE)

If you have indeed received the wrong sizes or styles against your order, we sincerely apologize for the inconvenience. Please contact us at barba@spidesshop.com, and we will provide you with the return address. We will be happy to replace the items with new ones as per your request. Please note that customers will have to bear the shipping cost for returning items to our warehouse.

 

REFUNDS (IF APPLICABLE)

In the case of damaged/defective items, once your return is received and inspected, we will send you an email to notify you that we have received your returned item(s). We will also inform you of the approval or rejection of your refund.

 

If your refund is approved, we will process it and automatically credit the amount to your credit card or original payment method within 30 days.

 

LATE OR MISSING REFUNDS (IF APPLICABLE)

If you have not received a refund yet, please follow these steps:

 

First, check your bank account again.

Then, contact your credit card company, as it may take some time for your refund to be officially posted.

Next, contact your bank, as there is often some processing time before a refund is posted.

If you have completed all of the above steps and still have not received your refund, please contact us at barba@spidesshop.com.

 

EXCHANGES (IF APPLICABLE)

We only replace items if they are defective or damaged. If you need to exchange an item for the same one, please send us an email at barba@spidesshop.com.